Customer Success Manager

Career Opportunities


Customer Success Manager

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growing-business


  • Work in a fast paced, fast growing startup
  • Fun team, great office, plenty of room for career growth.

About the company

Donesafe is Australia’s fastest growing cloud workplace health, safety and compliance platform. Known as “The People’s Safety Software”, Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management. Donesafe, by making WHS management easier and more efficient, creates a safer, happier workforce.

About the role

Working with the Head of Customer Success, you will support the successful implementation of the Donesafe system within customers’ businesses across Asia Pacific. In this role, you will;

  • Deal directly with customers face-to-face and remotely on a daily basis
  • Manage the requirements of multiple stakeholders.
  • Develop plans in conjunction with the development team to deliver on client requirements within agreed budgets and timeframes
  • Set and manage clear expectations with clients, delivering on promises but also holding clients to account at times
  • Need to be able to have conversations about both health and safety subject matter as well as technical conversations over time
  • Manage budgets and team performance in the future.

This role presents an exciting opportunity for someone who wants to grow quickly and learn how to manage a business. Being a fast growing start-up, the Customer Success team is expanding presenting you with leadership and business management opportunities.

The ideal candidate will have

  • A degree in business, WHS or HSE, IT, engineering or equivalent
  • One to five years’ experience working in a project management, WHS/HSE or business analyst role
  • A passion for delighting customers
  • Experience managing projects with lots of moving parts
  • A problem solving and action-oriented attitude
  • Strong people and stakeholder management skills
  • An aptitude and interest in technology and its role in enabling business efficiency
  • A thirst for knowledge and learning new things
  • The ability to juggle multiple tasks and competing priorities
  • A flexible approach and willingness to have a go at any task
  • An interest in travel.

Benefits & Culture

The Donesafe team love coming to work in our awesome office in WeWork Pyrmont and that’s not just because of the building. Being a startup, our workers have the freedom to work together and autonomously. The Donesafe team are enthusiastic, resourceful and honest. The thing that brings us to work every day is the firmly held belief that we’re making a serious difference in the WHS space and by proxy, a positive difference in the lives of everyday workers. Also, a dollop of geekiness will not be out of place at Donesafe.

  • Autonomy and support in your day to day activities.
  • Become part of a fast-growing team and make your mark
  • Work in funky offices with break-out spaces and some great perks including an in-house bar all in the heart of Pyrmont, Sydney
  • Work with a fun, friendly team of like minded people
  • Great salary package with a focus on work-life balance.

Address your cover note to Ami Bateman. If you have any questions regarding the role, please contact hello@donesafe.com

Please note: This role is based in Sydney, Australia. Applicants must have Australian Work Rights.


 

 

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