Incident Management: Learning Versus Liability

In this fireside-style conversation, we’ll unpack the tension between learning and liability, highlighting how organisations can manage incidents to drive both accountability and improvement without rushing investigations or closing issues prematurely.

You’ll hear from:

Ben Hutchinson on what the research tells us about effective incident management, including the key themes of resourcing, communication, leadership support, psychological safety, and participation.

Ashleigh Taylor from the Leukaemia Foundation sharing how their organisation has strengthened incident management practices to improve engagement and continuous improvement.

Andre Witzel, WHS Professional, New Zealand, reflecting on the challenges and opportunities of leading continuous improvement in incident management in real-world organisations.

Through practical insights, case studies, and a facilitated panel discussion, you’ll leave with actionable takeaways on balancing learning with liability, influencing leadership, and embedding strong incident management practices across your organisation.