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SGAbout client:
VodafoneThree UK Business supports some of the UK’s largest enterprise customers with their telecommunications requirements, backed by a nationwide workforce of engineers operating in diverse and often high-risk environments.
“It has enabled us to take what was a very paper-intensive and at times very laboured and slow process that required a lot of human intervention, to instead digitalise that and make it a much more real-time tool.”
VodafoneThree UK Business provides critical telecommunications services to enterprise customers across the UK, supported by approximately 13,500 employees and a dedicated Health & Safety team responsible for protecting workers, maintaining compliance, and meeting evolving customer expectations. As the organisation continued to grow, its existing safety management processes became increasingly difficult to scale and govern effectively.
Risk assessments, method statements, permits and wider safety activities were managed across a combination of Word documents, spreadsheets, Microsoft Teams and manual processes. Maintaining document control, managing permissions, ensuring consistency and overseeing version control required significant administrative effort, creating challenges as operational complexity increased.
Recognising the need for a more connected and scalable approach, VodafoneThree UK Business selected HSI HandsHQ RAMS and HSI Donesafe to modernise its safety management framework. The organisation wanted to move beyond simply digitising existing processes and instead strengthen governance, improve visibility, reduce administration and create a proactive safety culture capable of supporting future growth.
HSI HandsHQ RAMS provided a structured digital framework for creating, reviewing and governing risk assessments and method statements, while HSI Donesafe supports permit-to-work, contractor management and wider EHS processes within a single configurable platform. By bringing critical safety data and workflows together, VodafoneThree UK Business has improved oversight of high-risk activities and reduced the reliance on disconnected manual systems.
The integrated HSI platform is helping establish a more consistent approach to safety management across teams and sites. Automated workflows and centralised information improve visibility, strengthen governance and make safety information easier to access, while reducing the burden of creating, reviewing, approving and tracking documentation.
By creating a connected approach to RAMS, contractor management and permit-to-work processes, VodafoneThree UK Business is building a scalable safety management framework designed to support future growth and evolving customer expectations. As adoption continues, the organisation expects to reduce administrative effort, improve consistency and provide greater visibility across risk management and compliance activities, allowing its Health & Safety team to spend more time supporting engineers, managers and customers.
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