Welcome to a Smarter, Simpler Donesafe

Your Donesafe experience is evolving, and it’s built for where you’re going next.

We’ve redesigned the Donesafe interface to be more intuitive, accessible, and powerful without adding complexity.

This update is shaped by user feedback and will roll out automatically to all clients throughout 2025–2026, with support at every step.

No disruption. No surprises. Just a smoother, smarter way to work.

Watch what’s new

BUILT WITH YOUR TEAM IN MIND

Designed for how you work
and where you’re headed.

We’ve listened to your feedback. The new Donesafe experience brings enhancements that matter for busy teams managing safety, compliance, and risk every day.

Look forward to:

Simpler navigation to save time
Breadcrumb navigation so you always know where you are
WCAG 2.0 AA alignment to meet accessibility needs
AI-powered tools to summarise and streamline work (coming soon)
Access to the Donesafe mobile app on iOS and Android (online and offline)
A consistent look and feel across all HSI products making expansion seamless

What to expect

There’s nothing you need to “do”

It’s intuitive, automatic, and no disruption to your day-to-day.

When your rollout is scheduled, everything will happen automatically in the background. There’s no toggle to switch, no complex setup, and no retraining needed. If your team is already logged in, they’ll simply see the new UI the next time they move between screens.

The Donesafe you know will work as it always has, just better.

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A better experience today, and
more powerful tools tomorrow

The New UI is a more intuitive foundation to support how your team works now and into the future.

What’s new (and what’s coming):

Accessibility, built in
WCAG 2.0 AA compliance ensures a more inclusive experience across your workforce
Native mobile app
Work seamlessly in the field or offline with access through our native mobile app
AI-powered support
New features like auto-summary tools (coming soon) help reduce admin time and improve clarity
Guidance at every step
In-system WalkMe prompts provide instant help, right when and where you need it
A connected future
A consistent interface across Donesafe and the wider HSI ecosystem allows for seamless integration with future tools

Support every step of the way

Before your rollout, the HSI project team will be in touch to guide you through what’s ahead.

You’ll have:

A clear checklist to help you get ready
Step-by-step WalkMe guidance for your users built into the platform
Access to help whenever you need it

Want early access? Let your CSM or Support team know.

Support contacts:

New UI Support Email: hsiapac-newui@hsi.com
Or contact your CSM or Support via the Customer Hub.

Frequently Asked Questions

Got questions? We’ve got the answers

When can I get the New UI?

The New UI is being rolled out in stages over 2025 and 2026.

How do I get the New UI?

The dedicated project team at HSI will reach out to the key contacts in your business a few months ahead of your roll out, guiding you through how to prepare.

If I enable the New UI will it be enabled for all users?

Yes, the New UI will be applied account wide and cannot be configured by user type.

If I enable the New UI will I be able to switch back to the current UI?

The roll out of the New UI is a one directional enhancement.

What if I am logged in when the New UI is rolled out?

Your session will continue, the next page you navigate to will display as the New UI.

Are there any features exclusive to the new UI?

Yes, WACG compliance, Access to Native App, Access to upcoming AI features and a range of other upcoming system innovations.

Will you be retiring the current UI?

Yes, the current UI will be gradually phased out in the future. While we don’t have a specific date to share yet, we’ll provide plenty of notice before it’s no longer available, so you have time to prepare.

Will you be forcing users to switch to the new UI, if so, when?

We encourage all users to switch to the New UI to benefit from the latest improvements. While there isn’t a fixed date yet, we expect to complete the rollout for all clients by the end of the project in 2026. We will keep you informed well in advance before the required roll out.

What has changed?

(record, form, tab views – WalkMe training)

What is Breadcrumb navigation?

Breadcrumb navigation shows you where you are in the system and the steps you took to get there. It helps you easily backtrack to previous pages without starting over.

Key Contacts for support.

Please reach out to the dedicated HSI project team on hsiapac-newui@hsi.com with any urgent questions. We will reach out to the key contacts in your business to advise when we are ready for you to commence your roll out. If you wish to be considered for early adoption of the New UI, please advise your Customer Service Manager or Customer Support Team.

How do I access Solv from Donesafe?

Stay tuned! This will become available through the new UI in future releases.

Will my existing data and workflows be impacted by the new UI?

No, your data and workflows remain intact. The New UI is a visual and usability upgrade designed to enhance your experience without disrupting your processes.