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Smarter safety for retail and hospitality

Keep your people and customers safe without disrupting operations

Whether you’re managing storefronts, kitchens, or warehouses, safety in retail and hospitality has to be fast, simple, and reliable. Donesafe delivers a cloud-based safety platform your teams can use on the floor in fast-paced retail and hospitality environments where time is tight and accessibility matters.

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Market leader and award-winning innovator

EHS_Software_Leader_Dark_Verdantix
Top performer spring 2024 dark
Donesafe Tier Badge QMS
G2
Top performer winter white – SourceForge2025
2025 Top Rated Software Award
Capterra
4.7/5

Overview

Stay ahead of risk in high-pressure, high-traffic settings

In high-turnover environments like quick-service restaurants, department stores, and hotel chains, Donesafe makes safety second nature. From onboarding casual staff to managing site inspections across dozens of venues, the platform gives you tools to stay proactive, while keeping operations running smoothly and customers protected.

Simple, streamlined safety for every shift and site

Whether it’s food safety, manual handling, or incident response, Donesafe makes it easy for your teams to do the right thing fast. Keep your people and customers safe with tools designed for busy floors, rotating rosters, and high staff turnover.

  • Log incidents and near misses in seconds with no paperwork
  • Ensure food safety, manual handling, and hygiene compliance
  • Manage staff training and certifications
  • Create a culture of safety across casual, part-time, and full-time staff
  • Automate safety alerts and follow-ups across locations
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  • Processes
  • Policies
  • Psychological
  • Wellness
    Mental Health
  • Behavioral
  • Chemicals
  • Compliance
    Actions
  • Investigations
    Risk Assessments
  • Root Cause Analysis
App offline synch (800 x 800 px)

Why retail & hospitality teams choose HSI Donesafe

  • No more spreadsheets or paper trails.
    Eliminate spreadsheets and paper by managing all safety data digitally in one secure platform
  • Built for retail and hospitality environments
    Quickly capture incident reports, complete checklists, and log hazards from any device, even during busy service periods or in low-signal areas
  • Real-time dashboards and reporting
    Access real-time dashboards with live data to track safety performance and trends
  • Compliance made simple
    Stay audit-ready and meet food safety, hygiene, and WHS requirements with built-in compliance tools
  • Supports teams across departments and shifts
    Standardise safety processes across stores, venues, and shifts with full oversight and control from HQ
  • Mutlilingual and user-friendly
    Designed for all staff levels and languages to encourage accurate reporting and stronger frontline engagement
  • Flexible and scalable with no coding needed
    Configure modules to fit your business whether you’re managing one venue or a national footprint and scale as you grow

Case study: How McDonald’s transformed safety participation across 1,000+ restaurants

Like many in the fast-paced hospitality industry, McDonald’s Australia faced a familiar challenge: safety reporting was slow, buried in paperwork, and often deprioritised in favour of customer service. With tens of thousands of workers across hundreds of locations, their paper-based system made it difficult to capture timely insights or respond quickly to hazards.

By switching to Donesafe, McDonald’s digitised its entire safety program, making it easier for staff to log incidents in real-time without leaving the floor. The result was a 500% increase in employee participation and a cultural shift that embedded safety into day-to-day operations. Donesafe’s flexibility and frontline-friendly interface empowered staff at all levels to contribute to a safer workplace without disrupting service.

McDonald's

500%
Increase in incident reporting
100%
of AU restaurants onboarded within 12 months
95%
Acceptance from employees
Pilot Launch Rollout McDonalds safety system
McDonald's

McDonald's

“From a cultural perspective across all levels of senior management through corporate and in the restaurants, Donesafe has started to change the culture of safety in the restaurants.”

— Yvonne Argent, National Workplace Safety Consultant at McDonald’s Australia.
View the full case study

Key Insight

It’s time to bring everything together

We found that only 5% of EHS functions have achieved the holy grail of consolidating all EHS processes through a single management system, allowing them to reap the benefits of centralizing all EHS data.

Verdantix 2

44%

Agree investing in EHS systems as one of the most influential factors in improving EHS performance

Verdantix (Global Corporate Survey 2022: EHS Budgets, Priorities and Tech Preferences)

85%

Of EHS functions have broader operational benefits enterprise-wide

Verdantix (Global Corporate Survey 2022: EHS Budgets, Priorities and Tech Preferences)

52%

are still using spreadsheets or paper to manage their EHS programs

EHS Today (2022 State of the industry survey)

50%

Of companies are using six or more different point solutions

Verdantix (Global Corporate Survey 2022: EHS Budgets, Priorities and Tech Preferences)

The modules retail & hospitality businesses commonly use

Choose the modules that suit your needs today – and scale easily as your requirements grow.

Incident & Hazard Management

Capture and track what happens on-site or in the field

Audit & Inspection Management

Stay on top of key checks for assets, locations, and processes

Risk Management

Maintain up-to-date registers that connect with other modules

 

Chemical & SDS management

Store, update and access safety data from anywhere

Contractor & Inductions

Ensure compliance and induction before work begins

Injury & Claims Management

Make injury and claims management easier, to get people back to work faster.

Learning & Document Management

Track staff certifications, learning, and expiry alerts

Psychosocial Management

Identifying, assessing and managing psychosocial hazards

PPE Management

Manage PPE inventory, ensure legislative compliance, automate maintenance and replacement schedules

See how easy it is to use Donesafe’s
safety management software.

Single Source

Where safety management meets the single source solution

Centralize data capture and document management in one place

Increase reporting activity. Donesafe boasts a market-leading user interface, and combines all safety reporting into the one place. No training required.

1

Donesafe allows organizations to take complete control of their entire workplace across employees, visitors, contractors, suppliers, and vendors to ensure zero blindspots exist when it comes to connecting all the dots.

2

Streamline reporting of incidents within your workforce including near-misses and apply customized incident investigation templates including 5 whys, Root Cause Analysis and other methodologies.

3

With a couple of taps, the right people will get alerts and associated actions in real-time. Responding to and resolving issues is faster than ever before.

4

Turn reporting into actionable insights to discover why things happen and how to improve compliance performance in the future. Donesafe’s intelligent reporting capability combines best-in-class BI capabilities with a tailored EHS experience.

5

Donesafe can help ensure compliance with any standard and regulation around safety, including; AS/NZS 4801, OHSAS, 18001, ISO 45001, HSE – Health & Safety in Employment Act, OSHA, BS 8800 and The ISM Code.

6
1 2 3 4 5 6

Intelligence

Surface real-time insights. Close the gap between data and action.

Experience 360-degree oversight of your entire workplace, gain insights and analyze issues to prevent them from occurring in the future. With Donesafe, you know exactly where you stand.

Create

Create

All the building blocks you need

Effortlessly build your health and safety use cases across the largest library of pre-built, configurable templates and frameworks.

  • Registers
  • Policies
  • Procedures
  • Checklists
  • Forms
  • Assessments
  • Audits
  • Templates
Design

Design

Workflows that match the way you work

Use our powerful “no-code” drag-and-drop workflow capability to simplify even the most complex workflows.

  • Multi-step processes
  • Drag and drop editor
  • Configurable workflow connectors
  • Layer in automation
Automate v2

Automate

Reduce admin with automation

Promote productivity through automation. Easily assign follow up tasks related to checklist findings with automated email notifications sent to workers and their supervisors for upcoming, pending and overdue tasks, ensuring nothing falls through the cracks.

  • Trigger set actions
  • Notifications and alerts
  • Corrective actions
  • Key events
  • Scheduling
Reporting

Reporting

Complete visibility into what matters the most

Keep your finger on the pulse and view the right information at the right time on a one-page dashboard. Drill down into reports to analyze how to continuously improve your systems.

Features

Powerful features. Simple to use. Built for better outcomes.

From safety to quality and compliance, Donesafe brings everything together – helping you reduce risk, cut admin, and drive better outcomes across your organization.

Click the icons to explore the platform

No-Code No-Code

No-Code

Donesafe is engineered to be no-code configurable from the ground up. Build and deploy use cases in a matter of hours with an intuitive user interface that lets you design seamless forms, workflows, automations and actions.

Mobile

Access Donesafe on any device with our native mobile first platform. Compatible with Apple, Android and Windows devices, the Donesafe platform can even work when offline.

Forms

Add logic to make your forms smart. Forms can make decisions for users, input data automatically, show and hide fields and drag and drop files. Removing hurdles and making data input fast and easy encourages system-wide participation.

Workflows

Design, build and automate robust workflows that can be quickly adapted and customized as enterprise processes change. No-code needed and deployed in minutes.

Automation

Remove the time heavy administrative burdens and spend more time doing high level tasks. Achieve more with less resources.

API

Seamlessly communicate with third party systems and applications to send and receive data from one database to the other. Sync in real time or set time intervals of your own choosing.

Single sign-on

Ensure a seamless experience with single sign-on capabilities. Users require a single set of credentials in order to access all areas of Donesafe.

Alerts

Create multi-level alerts for goals and thresholds, and setup real-time notifications for critical events and workflow status.

Dashboards

Create any number of dashboards that are uniquely tailored to each job role, site or individual in Donesafe. End users can have a simple dashboard, while managers can have multiple reports, alerts and actions that relate only to them.

Custom reports

Create and save a report that interrogates any data field within the platform. This includes drilling right into sites, worker roles, date ranges, workflow progress, status and more. Saved reports automatically become a widget that can be placed on your dashboard.

Data migration

Data migration is made easy using our DIY import tool. Donesafe’s data migration can be performed by your account manager or yourself. Map data from Excel spreadsheets directly to the fields within the Donesafe system and import.

27001 security

Donesafe is hosted on Amazon Web Services, and is trusted by defence and government organizations. ISO 27001 compliance is a part of our overall focus on security.

Actions

Actions can be automatically created and sent to workers based on specific conditions. Donesafe will even follow up on actions if they are not marked as complete. Includes preventative actions and corrective actions (CAPA).

Scheduler

Create a system that automatically keeps workers accountable for recurring tasks. Schedule actions, audits, observations or consultations easily and assign them to those that need to complete it.

Language translator

Tailor Donesafe to support multiple geographic locations. Configure the primary language of each location or division across your organization

Data exporter

Export all reports and compliance data with a click of the button. Perfect for presentations or reporting legislative requirements, such as OHSA 300 (USA).

Trusted by Many.
Tailored to You.

The world’s safest organizations partner with us to keep their people safe. HSI Donesafe’s intuitive and flexible EHS software supports the way you work, centralizing your processes across your organization. The HSI Donesafe Platform:

  • Is used by 22,000 clients and 3 million workers globally
  • Complies with all ISO and local regulations
  • Provides enterprise security such as GDPR, ISO27001, Single Sign-On (SSO) and others
McDonalds
Google
Coca Cola
Lowes
Deloitte
Vodafone
KFC
Besix
TOLL
Knight frank logo
Nandos
Image 1
Dhl
Logo toyota
Bridgestone_logo
Randstad

Want to see how Donesafe could help you manage EHS more effectively?

Start with a short demo or a planning session and see how Donesafe can simplify your EHS processes – and give you confidence in your compliance.

  • 30-minute walkthroughs available
  • Tailored to local government use cases
  • No obligation

Still relying on paper forms, spreadsheets, or outdated legacy systems to manage critical safety processes? These systems create gaps, increase admin load, and make it harder to meet legal requirements. Donesafe digitizes every part of your health and safety program – from real-time reporting and workflows to corrective actions and compliance documentation – in one connected platform.

Audit management how its done

Talk to us.

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Audit management how its done