Handle all customer interactions from a single source to quickly identify issues, assign managers for reviews, and issue actions to relevant personnel or departments. Ensure all customer interactions are logged accurately and follow-up actions are efficiently implemented.
Optimise Customer Interaction & Complaints Management
Gain a holistic view of your customer feedback – both compliments and complaints. Manage everything from product-related feedback to service delivery issues within one system, in real time.
- Collect Feedback Broadly: Donesafe is cloud-based, enabling you to capture a range of customer feedback through public-facing forms or internal channels, ensuring comprehensive visibility.
- Monitor Feedback Efficiently: Actively manage feedback reviews, prioritise tasks, and maintain rigorous follow-ups to enhance customer satisfaction.
- Measure Impact Precisely: Track feedback trends, response times, and resolution outcomes to continuously improve your service and product offerings.
- View Feedback Trends Clearly: Visualise feedback patterns and customer satisfaction metrics at a glance. With powerful analytical tools, you know exactly where to focus your improvement efforts.
- No-code configurability: Create and use customized checklists and inspection templates to streamline safety and operational activity.
- Mobility built-in: Donesafe works securely on any mobile device or browser, anywhere, online and offline.
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Complaints
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Feedback
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Quality
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Continuous ImprovementDefects
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Response
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Risk
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Products
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Connect Customer Feedback to Your Entire Organisation
Customised to your specific business needs and customer service goals, Donesafe helps you place customer feedback at the core of your customer service strategy, enhancing both product quality and customer relations.
Centralise your entire feedback lifecycle in one place
Take control of managing customer feedback with Donesafe’s unified platform approach.
Advanced feedback management made easier, faster, better
The Donesafe platform empowers you to capture, track, investigate, and resolve all customer feedback efficiently.
Integrate Related Data
Pull in all the data you need, from the systems you use. From customer data, invoice information, suppliers and product data, you can combine data from external systems and leverage all the enterprise information you have available.
Actively overlay feedback management at every step
Set up customised feedback controls and follow-up techniques to reduce response times and ensure customer satisfaction.
Seamless integration with audits and inspections
Relate customer feedback directly to product or service audits, enhancing accountability and continuous improvement.
Close the gap between data and action
Experience 360-degree oversight of your entire customer feedback management and compliance framework. Uncover hidden dissatisfaction, track customer interactions, monitor service delivery performance, and identify process inefficiencies. Take immediate action with intelligent automation or direct interventions to optimise processes and ensure high customer satisfaction.
Dashboards
Customizable dashboards delivered to any device, anywhere
Harness global visibility and control all in one place with configurable reports & widgets. Role-specific views let every department focus on the metrics, actions, and tasks that matter most. Track team progress, feedback resolution status, key performance indicators (KPIs), and more. Rapidly visualise top feedback themes, action item closure, satisfaction scores, and compliance with service standards to help drive actionable decisions faster.
Reports
Build the most advanced reports to meet any requirement
Create, customise, and schedule advanced reports easily with the attributes and visualisations of your choosing. You can even surface any report by adding it as a widget on your dashboard to keep your finger on the pulse in real-time. Generate detailed reports on customer feedback trends, resolution times, complaint types, and more.
Insights
Eliminate all blindspots and start driving big data insights
Move from hindsight to foresight with insight-led data that gives your entire organisation visibility of what’s important to make smarter, quicker decisions that matter. Assess the effectiveness of your response strategies, identify areas needing improvement, and track feedback patterns against service metrics. Combine insights to refine customer service processes and enhance overall satisfaction.
Decisions
Smarter actions start with smarter decisions, faster
Donesafe’s robust data management framework is designed to structure data capture that can be translated into real-time actions (workflows, automations) or data insights to drive decision-ready workplaces. The Donesafe platform helps you to connect your people, processes, and your operational ecosystem to deliver data and insights for precise decision making organisation-wide.
Empower your team to transform customer complaints into opportunities for growth with Donesafe.
Features
All the cutting-edge tools you need, to deliver best-in-class results, effortlessly
Click the icons to explore the platform
No-Code
No-Code
Donesafe is engineered to be no-code configurable from the ground up. Build and deploy use cases in a matter of hours with an intuitive user interface that lets you design seamless forms, workflows, automations and actions.
Mobile
Mobile
Access Donesafe on any device with our native mobile first platform. Compatible with Apple, Android and Windows devices, the Donesafe platform can even work when offline.
Forms
Forms
Add logic to make your forms smart. Forms can make decisions for users, input data automatically, show and hide fields and drag and drop files. Removing hurdles and making data input fast and easy encourages system-wide participation.
Workflows
Workflows
Design, build and automate robust workflows that can be quickly adapted and customized as enterprise processes change. No-code needed and deployed in minutes.
Automation
Automation
Remove the time heavy administrative burdens and spend more time doing high level tasks. Achieve more with less resources.
API
API
Seamlessly communicate with third party systems and applications to send and receive data from one database to the other. Sync in real time or set time intervals of your own choosing.
Single sign-on
Single sign-on
Ensure a seamless experience with single sign-on capabilities. Users require a single set of credentials in order to access all areas of Donesafe.
Alerts
Alerts
Create multi-level alerts for goals and thresholds, and setup real-time notifications for critical events and workflow status.
Dashboards
Dashboards
Create any number of dashboards that are uniquely tailored to each job role, site or individual in Donesafe. End users can have a simple dashboard, while managers can have multiple reports, alerts and actions that relate only to them.
Custom reports
Custom reports
Create and save a report that interrogates any data field within the platform. This includes drilling right into sites, worker roles, date ranges, workflow progress, status and more. Saved reports automatically become a widget that can be placed on your dashboard.
Data migration
Data migration
Data migration is made easy using our DIY import tool. Donesafe’s data migration can be performed by your account manager or yourself. Map data from Excel spreadsheets directly to the fields within the Donesafe system and import.
27001 security
27001 security
Donesafe is hosted on Amazon Web Services, and is trusted by defence and government organizations. ISO 27001 compliance is a part of our overall focus on security.
Actions
Actions
Actions can be automatically created and sent to workers based on specific conditions. Donesafe will even follow up on actions if they are not marked as complete. Includes preventative actions and corrective actions (CAPA).
Scheduler
Scheduler
Create a system that automatically keeps workers accountable for recurring tasks. Schedule actions, audits, observations or consultations easily and assign them to those that need to complete it.
Language translator
Language translator
Tailor Donesafe to support multiple geographic locations. Configure the primary language of each location or division across your organization
Data exporter
Data exporter
Export all reports and compliance data with a click of the button. Perfect for presentations or reporting legislative requirements, such as OHSA 300 (USA).
Discover other modules that play well together with Complaints & Feedback
Hazard Management
Complete hazard lifecycle management, from logging, to corrective actions and close out. Find out moreIncident Management
Capture, track, investigate and report on all incidents and near-misses. Find out moreAudit Management
Meet compliance obligations and automate organizational audit management protocols. Find out moreLearning Management
SCORMcloud compatible management of competency, e-learning and training requirements. Find out moreFrequently asked questions
How does Donesafe’s pricing work?
Donesafe works with companies ranging from 5 to 500,000 employees across all industries, each with unique needs and use cases. We’ve found that custom pricing is the best way to effectively serve such a diverse customer base. Pay only for what you need – pricing is calculated on your business size (number of workers) and the number of application modules you need. We can give you a quote instantly, so get in touch to get a price. We won’t bite!
What factors determine your pricing?
We don’t want you to pay for features and services that you don’t need, so we need to know a little more about your business in order to provide you with an accurate quote. Additional help getting started, or features, or the number of workers in your business are factors that influence our pricing. Let’s talk and get specific!
How do you define a worker?
A worker is anyone in your organization. Using workers (rather than just administrative users) is a unique competitive advantage when compared to our competitors. We believe everyone should be part of the compliance conversation and building a strong culture of engagement is central to that. By having all your users in the system, Donesafe can create more intelligent permissions and escalation settings, create unique user experiences, deliver ‘just in time’ learning and notifications, and much more.
Do I have to pay for every worker or employee?
Don’t worry, a worker cost is a fraction of the price you would normally be charged per administrative worker. You do not need to pay more for your administrative workers. In general, Donesafe is a more affordable platform than its competitors.
Do I have to get all the application modules?
No, you can pick and choose the modules that best suit you to begin with. It is easy to plug in additional modules later as your organization requires them.
Does Donesafe provide a trial?
Yes! We want you to see the impact that Donesafe can have on your business, but for most folks, that’d be hard to accomplish all on your own. When you invest time in Donesafe, we invest time in you. We’ll provide a guided walkthrough of our software with one of our dedicated team members. If you’d like to get your hands on it, we can help set it up and provide a sandbox of your environment, so you can get your hands dirty as we continue discussions!
What is the difference between you and other providers?
Online compliance solutions can deliver huge benefits and offer a world of promise, but most solutions fail early on, especially for companies that don’t have dedicated project teams to implement and manage the solution. On top of that, many systems are too rigid in their forms, workflows, reports and automation – and this means you and your staff struggle to adopt the new technology. This is where Donesafe succeeds where others fail. It’s simple enough for a non-technical person to use and robust enough to provide enterprise-quality results with minimal set-up effort.
Is Donesafe secure and GDPR compliant?
Donesafe has offices worldwide with dedicated hosting in the EU, US, Australia, and Asia with a certified server infrastructure. We are fully GDPR compliant, ISO 27001 certified and can ensure enterprise-grade data security and privacy.
Resources
Explore more from Donesafe
What is Corrective Actions software?
Corrective Actions software can have a major impact on organizational efficiency. It provides a streamlined approach to managing Non-conformances and CAPA activities, linking relevant findings, causal factors, setting priorities and enforcing SMART goals for corrective and preventive actions. This type of software also helps organizations stay compliant with key obligations such as OSHA regulations, FDA requirements, COPX codes, and various ISO standards.
The automation features of Corrective Actions software are a major asset for improving efficiency. Automated tasks ensure that corrective actions are completed on time and generate escalations when overdue. This eliminates manual data tracking and helps streamline processes so organizations can keep focused on continuous improvement.
Corrective Actions software can provide much-needed visibility into Non-conformance and CAPA processes, providing insight that can help organizations find potential problems before they become major issues. It also provides a better understanding of why Non-conformances occur in the first place, resulting in more informed corrective and preventive action plans that can improve organizational efficiency.
Overall, Corrective Actions software is a vital part of Quality Management that can help enhance organizational efficiency and keep organizations compliant with key obligations. It provides a streamlined approach to Non-conformances, CAPA activities, and continuous improvement that leverages automation for on-time completion of tasks and generates escalations when overdue. By providing visibility into Non-conformance processes, it enables organizations to take proactive measures to eliminate potential problems before they become major issues.
Take a closer look!
Schedule a personalized 1:1 demo of the platform customized to your use cases