Prioritize your quality protocols with a dedicated non-conformance process and create a culture of continuous improvement across your organization.
Manage every non-conformance from a single source solution
Ensure non-conformances, complaints, defects and incidents are captured, tracked and managed to ensure a high-quality, consistent experience for your customers. Link to other Donesafe modules such as Incident Management, Change Management, and Continuous Improvement to achieve superior visibility of your organizational performance against predetermined standards and KPIs.
- Cloud-based platform: Donesafe is a cloud-native platform built to deliver virtually unlimited scale and concurrency.
- No-code configurability: Offering market-leading configurability within a completely codeless environment.
- Mobility built-in: Donesafe works securely on any mobile device or browser, anywhere, online and offline.
- Maximum adoption: Donesafe simplifies the entire end-user experience driving record employee participation levels organization-wide.
- Modular architecture: Donesafe is a modular platform allowing organizations to easily add new modules that are intelligently inter-connected and interoperable.
Quality Management System (QMS)
Cost to quality
Collect and connect the dots you never knew existed
Automate, manage, and streamline the process for identifying, evaluating, reviewing, and handling any non-conformance. All managed from a single point of control for superior oversight.
Conduct real time non-conformance investigations for swifter, more informed decision making. Identify and isolate the offending batch, product or service using the investigation framework, included with the module. Avoid broader operational disruptions and address the non-conformance at the source.
Leverage the corrective action plan included with the module to help initiate CAPA processes, close-out non-conformances and prevent recurrences. Capture key details about non-conformances to have a historical log for reference, and communicate learnings to establish best practices.
Manage multi-step non-conformance processes and accelerate your team’s output and efficiency by layering in automation rules. Reminders are sent until follow-up actions are resolved, when the next stakeholder is notified that their attention is required.
By quickly and thoroughly addressing non-conformances, defects or complaint-related issues, you can significantly reduce your CTQ and exposure to the full spectrum of organizational risk (including financial, physical, reputational and legal, to name a few). This ultimately ensures you are better equipped to meet the needs of your customer and remain competitive.
Let the Donesafe Non-conformance Management module ensure your organization complies with any quality standards and regulations, including ISO 9001, ISO 13485, ISO 17025, TQS 1 & 2 and the ISM code to name a few.
Close the gap between data and action
Experience 360-degree oversight of your entire visitor management program. Uncover hidden blindspots, track operational hazards, monitor unsafe behaviors, and identify compliance gaps. Take immediate action with intelligent automation or human intervention to mitigate risk and ensure compliance.
Customizable dashboards delivered to any device, anywhere
Harness global visibility and control all in one place with configurable reports & widgets. Role-specific views let every department focus on the metrics, actions, and tasks that matter most. Track quality breach status, corrective actions, close-outs and more. Rapidly surface customer complaints, non-conformances or quality events to trigger investigations and drive swift, informed decision making.
Build the most advanced reports to meet any requirement
Create, customize, and schedule advanced reports easily with the attributes and visualizations of your choosing. Some of the many reports you can generate include tracking batch, product or service quality breaches, uncovering common denominators, or identifying locations where quality-related events might occur more frequently than elsewhere. Build reports with minimal training, access pre-configured reports, business intelligence (BI) capabilities, and more.
Eliminate all blindspots and start driving big data insights
Move from hindsight to foresight with insight-led data that gives your entire organization visibility of what’s important to make smarter, quicker decisions that matter. You can easily track where quality events are up to in their workflow, manage overdue actions and close out records all from the dashboard, along with reports that monitor quality breach prevalence across sites and locations, total quality events year on year, and much more.
Smarter actions start with smarter decisions, faster
Donesafe’s robust data management framework is designed to structure data capture that can be translated into real-time actions (workflows automations) or data insights to drive-decision ready workplaces. The Donesafe platform helps you to connect your people, processes, and your operational ecosystem to deliver data and insights for precise decision-making organization-wide.
All the cutting-edge tools you need, to deliver best-in-class results, effortlessly
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Donesafe is engineered to be no-code configurable from the ground up. Build and deploy use cases in a matter of hours with an intuitive user interface that lets you design seamless forms, workflows, automations and actions.
Access Donesafe on any device with our native mobile first platform. Compatible with Apple, Android and Windows devices, the Donesafe platform can even work when offline.
Add logic to make your forms smart. Forms can make decisions for users, input data automatically, show and hide fields and drag and drop files. Removing hurdles and making data input fast and easy encourages system-wide participation.
Design, build and automate robust workflows that can be quickly adapted and customized as enterprise processes change. No-code needed and deployed in minutes.
Remove the time heavy administrative burdens and spend more time doing high level tasks. Achieve more with less resources.
Seamlessly communicate with third party systems and applications to send and receive data from one database to the other. Sync in real time or set time intervals of your own choosing.
Ensure a seamless experience with single sign-on capabilities. Users require a single set of credentials in order to access all areas of Donesafe.
Create multi-level alerts for goals and thresholds, and setup real-time notifications for critical events and workflow status.
Create any number of dashboards that are uniquely tailored to each job role, site or individual in Donesafe. End users can have a simple dashboard, while managers can have multiple reports, alerts and actions that relate only to them.
Create and save a report that interrogates any data field within the platform. This includes drilling right into sites, worker roles, date ranges, workflow progress, status and more. Saved reports automatically become a widget that can be placed on your dashboard.
Data migration is made easy using our DIY import tool. Donesafe’s data migration can be performed by your account manager or yourself. Map data from Excel spreadsheets directly to the fields within the Donesafe system and import.
Donesafe is hosted on Amazon Web Services, and is trusted by defence and government organizations. ISO 27001 compliance is a part of our overall focus on security.
Actions can be automatically created and sent to workers based on specific conditions. Donesafe will even follow up on actions if they are not marked as complete. Includes preventative actions and corrective actions (CAPA).
Create a system that automatically keeps workers accountable for recurring tasks. Schedule actions, audits, observations or consultations easily and assign them to those that need to complete it.
Tailor Donesafe to support multiple geographic locations. Configure the primary language of each location or division across your organization
Export all reports and compliance data with a click of the button. Perfect for presentations or reporting legislative requirements, such as OHSA 300 (USA).
Discover other modules that play well together with NCR Management
Incident ManagementCapture, track, investigate and report on all incidents and near-misses. Find out more
Change ManagementManage the full spectrum of change within a controlled environment with full audit trail visibility. Find out more
Continuous ImprovementDrive workforce feedback processes, assess and prioritize ideas, and measure organizational impact.
Corrective ActionsLink corrective actions to findings and causal factors, set priorities and automate workflows for fast close-out. Find out more
Frequently asked questions
Donesafe works with companies ranging from 5 to 500,000 employees across all industries, each with unique needs and use cases. We’ve found that custom pricing is the best way to effectively serve such a diverse customer base. Pay only for what you need – pricing is calculated on your business size (number of workers) and the number of application modules you need. We can give you a quote instantly, so get in touch to get a price. We won’t bite!
We don’t want you to pay for features and services that you don’t need, so we need to know a little more about your business in order to provide you with an accurate quote. Additional help getting started, or features, or the number of workers in your business are factors that influence our pricing. Let’s talk and get specific!
A worker is anyone in your organization. Using workers (rather than just administrative users) is a unique competitive advantage when compared to our competitors. We believe everyone should be part of the compliance conversation and building a strong culture of engagement is central to that. By having all your users in the system, Donesafe can create more intelligent permissions and escalation settings, create unique user experiences, deliver ‘just in time’ learning and notifications, and much more.
Don’t worry, a worker cost is a fraction of the price you would normally be charged per administrative worker. You do not need to pay more for your administrative workers. In general, Donesafe is a more affordable platform than its competitors.
No, you can pick and choose the modules that best suit you to begin with. It is easy to plug in additional modules later as your organization requires them.
Yes! We want you to see the impact that Donesafe can have on your business, but for most folks, that’d be hard to accomplish all on your own. When you invest time in Donesafe, we invest time in you. We’ll provide a guided walkthrough of our software with one of our dedicated team members. If you’d like to get your hands on it, we can help set it up and provide a sandbox of your environment, so you can get your hands dirty as we continue discussions!
Online compliance solutions can deliver huge benefits and offer a world of promise, but most solutions fail early on, especially for companies that don’t have dedicated project teams to implement and manage the solution. On top of that, many systems are too rigid in their forms, workflows, reports and automation – and this means you and your staff struggle to adopt the new technology. This is where Donesafe succeeds where others fail. It’s simple enough for a non-technical person to use and robust enough to provide enterprise-quality results with minimal set-up effort.
Donesafe has offices worldwide with dedicated hosting in the EU, US, Australia, and Asia with a certified server infrastructure. We are fully GDPR compliant, ISO 27001 certified and can ensure enterprise-grade data security and privacy.
Explore more from Donesafe
What is non-conformance management software?
Non-conformance management software is an effective tool for enhancing organizational efficiency, as it provides organizations with the ability to conduct real time non-conformance investigations from any location. By automating and streamlining the process of identifying, evaluating, reviewing, and handling defect or complaint-related issues, businesses can minimize their cost to quality while also reducing their risk exposure.
In addition to mitigating risk, non-conformance management software also helps build a culture of continuous improvement by providing real-time data on non-conforming products and services. This information can be used to identify areas of improvement and help foster a consistent, high-quality delivery of their products or services. The use of risk frameworks such as ISO 9001 or Six Sigma can be integrated with the software to provide an added layer of compliance and assurance.
The advantages of using Non-Conformance Management software are clear – with its ability to automate and streamline the process of identifying, evaluating, reviewing and handling defect or complaint-related issues, organizations are able to reduce their cost to quality while also reducing their risk exposure. By leveraging this technology, businesses can gain a competitive advantage in terms of efficiency, cost savings, and quality control – meaning that they are better equipped to meet customer demands and remain competitive in today’s market. Ultimately, implementing this software is an essential step for any organization that wants to maintain a high-quality product or service and ensure compliance with industry regulations.