Product: Manage incidents with ease using our Incidents app

Reporting incidents in the workplace is a baseline requirement for Safety Managers. And while it’s standard safety practice, it can be a challenge for most safety teams to be able to log incidents quickly and easily.

A lot of the time (and you’re not on your own here), an organization’s incident reporting processes are manual and paper based. Not only does this chew up large chunks of your day completing reports and filling in the required paperwork, getting your workers to take the time required to complete a lengthy incident form correctly is a challenge in itself. What’s more, having accurate incident data to report to the leadership team and glean insights from such data is time consuming and can take Safety Managers days out of every month.

We know how important it is to get more hours back in your day to focus on the higher level, preventative safety tasks. And we’re proud to say that with Donesafe’s Incident Management app, we do the heavy lifting for you. No more clunky, paper-based, or multi-point systems; no more following up with workers to complete incident forms, no more time-consuming reports. 

How does the Incidents app work?

Watch our 5 min Incident Management demo video:

Donesafe’s Incident Management app is designed with the end user in mind. Workers can complete a super simple incident form on-the-go; on any device or browser, and be back to work in less than 30 seconds.

For the employee:

They can describe what happened, where, who was involved, tag any colleagues or witnesses, as well as upload a picture, video or CCTV footage of the incident. Once the incident is logged, a notification is automatically sent to their manager to conduct a supervisor investigation. 

For the manager:

The manager can then complete an investigation, before triaging the record through the incident management workflow. The incident can be closed out if no further investigation is required, or it can be moved through next steps with an ICAM Investigation and involvement of Return to Work.

All the information related to the incident is kept in the one place within the record. No chopping and changing between disconnected systems, and no risk of lost information. 

Easy configurability on the fly

The most configured part of our Incidents app is the forms. Admins can easily make changes, remove, or add additional questions to your form in seconds via the backend settings of every module.

For example, let’s say you’ve decided that you now want to add in a digital signature at the end of the form, and you want to also add an additional incident category to include a focus on mental health for workers. This can be easily done without the need for coding or involving a developer, and can be deployed across the business in minutes. 

And if you have your own workflow or incident management templates? They can be easily set up in the system; you don’t have to follow our out-of-the-box setup.

Real-time reporting 

With Donesafe, all your apps are within the one, single-point solution. This is particularly valuable in terms of reporting; you don’t need to flick between disconnected clunky systems to get an understanding of your safety and compliance pulse: it’s all in the one place.

Your dashboard can be configured to display real-time incident data that’s relevant to you. You can easily track where incidents are up to in their workflow, manage overdue actions and close out records all from the dashboard, along with reports that monitor incident prevalence across sites and locations, total incidents year on year and much more.

Dashboard reporting widgets can be easily added, configured, or removed with a few simple clicks.

Some cool features of the Incidents app

• Works on any device or browser: Forget having to go into the office to find the right paperwork; workers can easily pull out their phone or device and log an incident on the spot. 

• Quick and easy to use: Workers can complete a simple incident form and get back to work in just 30 seconds. They can attach a photo or video of the incident to the record, which adds more context and information for reporting. 

• Design relevant workflows: You can determine the incident workflow process that aligns with your existing business processes, and ensure incident management consistency across your organization.

• Trigger notifications: Automations can be set up to notify relevant team members when certain events occur: notifying a manager to conduct a supervisor review, notifying Return to Work of an incident, notifying an Asset Manager that equipment was involved in an incident, and more.

• End-to-end incident management: An entire incident is managed in the one place within the record, including ICAM and Return to Work components. No chopping and changing between systems or loss of crucial information.

• Easy form configurability: Incident forms can be easily configured and updated within the admin settings. Questions can be added, edited, or removed and set live across the organization in minutes.

To learn more about Donesafe’s Incidents app, book a demo with our team:

Want to hear more? Subscribe!