Skip to navigation Skip to content

Terms and Conditions


1.1 HSI APAC PTY LTD Trading as Donesafe provides the Donesafe web & mobile system (Donesafe).

1.2 Donesafe is an occupational health and safety compliance and management solution for use by employers and their staff, as more fully described in items C.1 of these Terms of Service.

Important terms


A.1 The following terms are used regularly throughout these Terms of Service and have a particular meaning (additional definitions are found in the General Conditions):

  • Agreement means these Terms of Service.
  • Authorised Reseller means a Third Party that invoices and receives payment for Donesafe services on the Company’s behalf.
  • Company means HSI APAC PTY LTD ACN 165 144 767.
  • Donesafe means the:
    i. Web application accessible from; and/or
    ii. The Donesafe mobile application available from the Apple® App Store®, Google Play® and other mobile application marketplaces.
  • EHR (Electronic Health Record) means the record of an Individual’s Health Information in Donesafe.
  • Fee means any fee payable by a User for access to, or use of Donesafe.
  • Health Information has the same meaning as in the Privacy Act 1989 (but generally refers to information about the health, injury or a disability of an Individual at any time).
  • Incident means a health and safety event that an Employer is required by law to record and/or report.
  • Individual means a person with an EHR about them in Donesafe, and includes a Worker.
  • OHS means Occupational Health and Safety
  • OHS Rule means any occupational health and safety legislation, regulation, code of conduct, policy or rule that the Employer must comply with.
  • Employer means (without limitation) a person, organisation, business or entity that:
    i. Is a User of Donesafe;
    ii. Is bound by OHS Rules; and
    iii. Is authorised to access an Individual’s EHR.
  • Privacy Policy means Donesafe’s privacy policy as updated from time-to-time, which can be found here.
  • Third Party means any person that is not a User.
  • User means an Employer, Worker or Staff Member that uses Donesafe.
  • Worker means an employee or contractor of an Employer.

B.1 This Agreement governs the use of Donesafe by any User and limits the liability of the Company to any User. This Agreement has specific terms of use (in addition to the General Conditions) that apply to:

  • Employers (Item C)
  • Workers and Individuals (Item D)

B.2 In addition to any other express or implied consents, by using Donesafe the User accepts and agrees to the terms of:

  • This Agreement; and
  • The Privacy Policy

C.1 The Employer agrees and accepts that:

  • Donesafe may be hosted on servers located outside Australia and may also use email servers located outside of Australia. Such services may host or transmit an Individual’s EHR.
  • The Employer is solely responsible for ensuring that its use of Donesafe and storage of EHRs in Donesafe is compliant with the local laws of the Employer and/or the Employer’s Workers; and
  • The Employer must ensure that its own privacy policy and other statements about how it handles the information of Individuals are accurate in respect of the Employer’s use of Donesafe.

C.2 Donesafe may enable a Employer to:

  • Create and manage Worker records;
  • Create and manage records of Incidents;
  • Create and manage records of hazards and risks;
  • Create and manage records of dangerous goods and hazardous substances;
  • Create and manage policy and procedure documentation;
  • Create and manage health and safety discussion plans for Workers;
  • Create and manage records on recovery management discussions;
  • Create and use job safety check lists;
  • Upload document and picture files to records;
  • Generate reports on:
    i. Incidents;
    ii. Hazards and Risks;
    iii. Dangerous goods and hazardous substances;
    iv. Health and Safety Compliance;
  • Create, manage and send notifications via:
    i. SMS;
    ii. Email; and
    iii. Donesafe
  • Create Individual user accounts for Donesafe and assign permissions and restrictions on that account to allow the Individual to carry out any of the tasks listed between C.2(a) to (k) above.

C.3 The Employer agrees and warrants that:

  • It must pay the applicable Fee for each Worker that it creates a record for within Donesafe.
  • To the extent permitted by law the Employer indemnifies and will hold the Company harmless against all costs, claims damages and expenses for any:
    i. Penalty imposed upon the Employer;
    ii. Injury, illness or death caused to an Individual or Third Party;
    iii. Damage to the property of any Individual or Third Party;
    iv. Claim of infringement of intellectual property rights made by a Third Party;
    v. Claim of breach of confidentiality by any Third Party;As a result of the Employer’s use of Donesafe.
  • It shall not store or record any Health Information that it can access through Donesafe unless it is fully compliant with the Privacy Act;
  • It shall not disclose any information about an Individual to any other person or party other than as authorised by the Individual;
  • It shall ensure all personal information it has access to through its use of Donesafe is kept and used in accordance with applicable privacy laws in the jurisdiction;
  • It shall only use Donesafe for its intended purpose as set out in this Agreement;
  • It shall comply with all anti-SPAM legislation in its jurisdiction;
  • It’s licence to use Donesafe, as provided for in the General Conditions, is subject to the payment of all necessary Fees.

C.4 Any person who registers as an Employer in Donesafe warrants that he or she is an authorised representative of that Employer with the requisite authority to bind the Employer to this Agreement.

C.5 Where an Employer pays Fees to an Authorised Reseller, any claim or request for service pursuant to this Agreement must me made to the Reseller in the first instance.


D.1 An Individual’s access to Donesafe may be created, limited and cancelled by their Employer at the Employers discretion. Such access may include such features as described in item C.2 (a) to (k) as the Employer enables for the Individual.

D.2 The Individual agrees and accepts that:

  • The Individual uses Donesafe at its own risk. To the extent permitted by law, under no circumstance will the Company be liable for any injury, illness, death or damage to property resulting from the use of Donesafe.
  • Any claim based on injury, illness, death or damage to property that results from an Individual’s use of Donesafe must be directed to the Employer.
  • To the extent permitted by law, the Company accepts no liability for the accuracy of any information made available using Donesafe. Any reliance on the information available through Donesafe is at the Individual’s own risk.
  • The Individual indemnifies Donesafe against all costs, claims damages and expenses for any injury or damage caused to the person or property of a Third Party as a result of the Individual’s use of Donesafe;
  • Donesafe may share the EHR and other personal information of the Individual with the Individual’s Employer;
  • Any information shared by Donesafe with an Employer may be retained by the Employer for the purpose of updating their administrative records;
  • Donesafe may send the Individual emails, text messages, push notifications and other alerts on behalf of Employers;
  • Any consent or statement made by an Individual through Donesafe is valid and binding unless and until revoked by the Individual, and an Employer may rely on a consent or statement made through Donesafe without any need to further verify the veracity of that consent;
  • All information about an Individual is used and controlled by the Individual or Employer, not Donesafe;
  • All information input into Donesafe about an Individual is provided with that Individual’s consent.
  • The Employer authorised by the Individual to receive the EHR and other personal information may have its own policy governing access to this information and the use of Donesafe.
  • Donesafe may be hosted on servers located outside Australia and may also use email servers located outside of Australia. Such services may host or transmit an Individual’s EHR.

E.1 Fees apply as advertised to the use of Donesafe, and the terms of those Fees are set out in the General Conditions.

E.2 Where a Fee is paid for a particular term of access to Donesafe, the User shall not be entitled to a pro-rata refund of any Fees if it elects to stop using Donesafe within that term.


F.1 The User agrees that when it provides any consent, authority or agreement through Donesafe it does so as an electronic transaction and warrants that such transaction shall be binding on the party.

F.2 The User agrees that any request for a consent, authority or agreement it sends to other Users through Donesafe as an electronic transaction shall be sent directly from its email address.


G.1 The User is solely responsible for verifying the identity of a signatory to any electronic transaction it is a party to.

G.2 The Company does not guarantee the validity of any electronic transaction.


H.1 Term.

H.2 Limitations on Use.

  • Entities. The Company may restrict access only to agreed entities in Schedule A (if applicable). and;
  • Location. The Company may restrict access to Donesafe to Australian based businesses as per Schedule A (if applicable).

I.1 Registration.

  • The User must register an account in Donesafe to use Donesafe.
  • The Company may set any registration requirements in its absolute discretion.

J.1 The Company will keep confidential all information that it becomes aware of regarding the User’s:

  • Health Information;
  • Personal information;
  • Business, employees and contractors;

K.1 Deleting Donesafe does not constitute termination of this Agreement, although the Company may terminate this Agreement in the event it determines in its reasonable discretion that Donesafe has been deleted and the User’s intention is to cancel or terminate their account and this Agreement.

K.2 The User agrees and accepts that deletion of Donesafe may result in loss of data for which the Company is in no way liable.


L.1 The User acknowledges that Donesafe:

  • Is dependent on third-party services, including but not limited to:
    i. Banks, credit card providers, BPAY;
    ii. Telecommunications services;
    iii. Hosting services;
    iv. Email services; and
    v. Analytics services.
  • May provide links to third party websites containing (without limitation) health information.

L.2 The User agrees that the Company shall not be responsible or liable in any way for:

  • Interruptions to the availability of Donesafe due to third-party services; or
  • Information contained on any linked third party website.

M.1 Governing Law. New South Wales, Australia

M.2 Reference City. Sydney.



1.1 The following definitions apply in this document:

  • ABN means Australian Business Number.
  • ACN means Australian Company Number.
  • Business Day means a day (other than a Saturday, Sunday or public holiday) on which banks are open for general banking business in the Reference City set out in item M of the Important Terms.
  • Confidential Information means all information (whether or not it is described as confidential) in any form or medium concerning any past, present or future business, operations or affairs of either party, including, without limitation:
    i. All technical or non-technical data, formulae, patterns, programs, devices, methods, techniques, plans, drawings, models and processes, source and object code, software and computer records;
    ii. All business and marketing plans and projections, details of agreements and arrangements with third parties, and customer and supplier information and lists;
    iii. All financial information, pricing schedules and structures, product margins, remuneration details and investment outlays;
    iv. All information concerning any employee, customer, contractor, supplier or agent of the relevant party;
    v. The party’s policies and procedures; and
    vi. All information contained in this document, but excludes information that the other party can establish.
    vii. Is known by or is in the other party’s possession or control other than through a breach of this document and is not subject to any obligation of confidence; or
    viii. Is in the public domain other than by a breach of this document or any obligations of confidence.
  • Corporations Act means the Corporations Act 2001 (Cth).
  • Fees mean the fees and charges as set out in the Important Terms.
  • Force Majeure means an event or cause beyond the reasonable control of the party claiming force majeure.  It includes each of the following, to the extent it is beyond the reasonable control of that party:
    i. Act of God, lightning, storm, flood, fire, earthquake or explosion cyclone, tidal wave, landslide, adverse weather conditions;
    ii. Act of public enemy, war (declared or undeclared), terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic;
    iii. The effect of any change in applicable laws, orders, rules or regulations of any government or other competent authority; and
    iv. Embargo, inability to obtain necessary materials, equipment or facilities, or power or water shortage.
  • General Conditions means the terms and conditions set out in the section of this Agreement entitled “General Conditions”.
  • GST has the meaning given by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
  • Intellectual Property means all copyright, patents, inventions, trade secrets, know-how, product formulations, designs, circuit layouts, databases, registered or unregistered trademarks, brand names, business names, domain names and other forms of intellectual property;
  • Intellectual Property Rights means, for the duration of the rights in any part of the world, any Moral Rights, industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property, applications for the registration of any Intellectual Property and any improvements, enhancements or modifications to any Intellectual Property registrations.
  • Health Information has the meaning given to it in the Privacy Act.
  • Moral Rights means:
    i. Moral rights pursuant to the Copyright Act 1968 (Cth);
    ii. Or any rights analogous to the rights set out in Article 6bis of the Berne Convention for Protection of Literary and Artistic Works 1886 (as amended from time to time).
  • Important Terms means this Agreement’s details and variables set out in the section of this Agreement entitled “Important Terms”.
  • Pricing means the pricing as notified to the User in writing by the Company from time-to-time.
  • Privacy Act means the Privacy Act 1988 (Cth).
  • Solution means the solution called Donesafe described in the Important Terms.
  • Special Conditions means the terms and conditions set out in the section of this agreement entitled “Special Conditions”.
  • Tax Invoice has the meaning given by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
  • User Content means data that is uploaded or input into Donesafe by the User or that forms part of the User’s Intellectual Property.

1.2 Headings are only for convenience and do not affect interpretation.  The following rules apply unless the context requires otherwise:

  1. The singular includes the plural and the opposite also applies.
  • If a word or phrase is defined, any other grammatical form of that word or phrase has a corresponding meaning.
  • A reference to a clause refers to clauses in this Agreement.
  • A reference to legislation is to that legislation as amended, re‑enacted or replaced, and includes any subordinate legislation issued under it.
  • Mentioning anything after includesincluding, or similar expressions, does not limit anything else that might be included.
  • A reference to a party to this Agreement or another agreement or document includes that party’s successors and permitted substitutes and assigns (and, where applicable, the party’s legal personal representatives).
  • A reference to a personcorporationtrustpartnershipunincorporated body or other entity includes any of them.
  • A reference to information is to information of any kind in any form or medium, whether formal or informal, written or unwritten, for example, computer software or programs, concepts, data, drawings, ideas, knowledge, procedures, source codes or object codes, technology or trade secrets.


2.1 This Agreement applies to use of and access to Donesafe.

2.2 Where the User does not accept the terms and conditions of this Agreement, the User must immediately cease using Donesafe.


3.1 Donesafe is the product described in the Important Terms

3.2 Donesafe is only accessible to the User for the term set out in the Important Terms.

3.3 The User agrees and accepts that Donesafe is:

  • Hosted by the Company and shall only be installed, accessed and maintained by the Company, accessed using the internet or other connection to the Company servers and is not available ‘locally’ from the User’s systems; and
  • Managed and supported exclusively by the Company from the Company servers and that no ‘server’ access to Donesafe is available to the User unless expressly agreed in writing.

3.4 As a hosted and managed service, the Company reserves the right to upgrade, maintain, tune, backup, amend, add or remove features and Exercises, redesign, improve or otherwise alter Donesafe. The Organisation will be notified of any major changes that impact known integrations 30 days beforehand.

3.5 The Company shall not exercise its rights under clause 3.4 in a manner that would intentionally cause the User to lose access to User Content or fundamentally decrease the utility of Donesafe to the User, other than in accordance with the terms of this Agreement.


4.1 By accepting the terms and conditions of this Agreement, the User is granted a limited, non-exclusive and revocable license to access and use Donesafe for the duration of this Agreement, in accordance with the terms and conditions of this Agreement.

4.2 The Company may issue the license to the User on the further terms or limitations (including the number of users or volume of use or transactions) as it sees fit.

4.3 The Company may revoke or suspend the User’s license(s) if they breach the terms and conditions in this contract.  The Company will ordinarily advise the User of any suspension or revocation however it is under no obligation to do so.


5.1 The User agrees that it shall only use Donesafe for legal purposes and shall not use it to engage any conduct that is unlawful, immoral, threatening, abusive or in a way that is deemed unreasonable by the Company in its discretion.


6.1 The User shall authorise users to access Donesafe in its absolute discretion. The Company accepts no liability for access to User Content by users authorised by the User or using login details of users authorised by the User.

6.2 The User is solely responsible for the security of its username and password for access to Donesafe.

6.3 The User shall notify the Company as soon as it becomes aware of any unauthorised access of its Donesafe account.


7.1 The Company obtains no right, title or interest in User Content including any Intellectual Property found within it.  The Company accepts no liability for the content of User Content.

7.2 The User is responsible for the accuracy, quality and legality of User Content and the User’s acquisition of it, and the users that create, access and/or use User Content.

7.3 Despite clause 7.1 the Company shall be authorised to permanently delete User Content 30 days after this contract is terminated.

7.4 The Company shall not access, use, modify or otherwise deal with User Content except where required by compulsion of law or upon the User’s authority (such as to provide support for Donesafe).


8.1 The Company maintains the Privacy Policy in compliance with the provisions of the Privacy Act for data that it collects about the User and other customers.

8.2 The Privacy Policy does not apply to how an Organisation handles personal information.  It is the Organisation’s responsibility to meet the obligations of the Privacy Act by implementing a privacy policy in accordance with law.

8.3 The Company makes no warranty as to the suitability of Donesafe in regards to the Organisation’s privacy obligations at law or contract, and it is the Organisation’s responsibility to determine whether Donesafe is appropriate for the Organisation’s circumstances.

8.4 The Donesafe website may use cookies (a small tracking code in your browser) to improve a User’s experience while browsing, while also sending browsing information back to the Company. The User may manage how it handles cookies in its own browser settings.


9.1 The User agrees to pay all Fees as and when they fall due and to the extent permissible by law. Fees are non-cancellable and/or non-refundable once ordered or paid.

9.2 The Company may introduce new services with corresponding Fees by giving the User written notice of their availability and applicability.

9.3 The Company may revoke or suspend the User’s license to access Donesafe for unpaid Fees without liability, unless in dispute.

9.4 Where the Company:

  • Is required to perform any services for the User outside of what is set out in this Agreement or otherwise in writing; and
  • Is subject to delays caused by changes or complexities outside of its control (and not caused by its breach of this Agreement); then The User agrees that the Company shall be entitled to charge the User an additional amount that is reasonable for the service performed.

9.5 All transactions are processed in Australian dollars and conversion rates may apply for foreign currencies.

9.6 GST is applicable to any Fees charged by the Company to Users within Australia. Unless expressed otherwise, all Fees shall be deemed exclusive of GST. The Company will provide the User with a Tax Invoice for its payment.

9.7 No refunds of Fees are offered other than as specified in this Agreement or as required by law.


10.1 The Company or an Authorised Reseller shall issue the User a Tax Invoice for all Fees for which GST applies.

10.2 The terms of payment set out in the Fees shall apply.

10.3 Should the User dispute a Tax Invoice, the User must notify the Company or Authorised Reseller that issued the invoice of the disputed item within 5 Business Days of the date of the Tax Invoice.  The User must pay the amount of the Tax Invoice not in dispute within the prescribed payment period.

10.4 Overdue Tax Invoices shall accrue interest at the rate of 1.5% per month, or in default, the maximum rate of penalty interest prescribed under law.


11.1 Security.  The Company takes the security of Donesafe and the privacy of its users very seriously.  The User agrees that the User shall not do anything to prejudice the security or privacy of the Company’s systems or the information on them.

11.2 Transmission.  The Company shall do all things reasonable to ensure that the transmission of data occurs according to accepted industry standards.  It is up to the User to ensure that any transmission standards meet the User’s operating and legal requirements.

11.3 Storage.  The Company may limit the amount of data that the User stores in Donesafe, and shall advise the User of such.  Data that is stored with Donesafe shall be stored according to accepted industry standards.

11.4 Backup.  The Company shall perform backups of Donesafe in as reasonable manner at such times and intervals as are reasonable for its business purposes.  The Company will ensure it us able to recover all backups when requested by the Organisation.


12.1 By accepting the terms of this Agreement the User agrees that the Company shall provide access to Donesafe to the best of its abilities, however:

  • Access to Donesafe may be prevented by issues outside of its control; and
  • It accepts no responsibility for ongoing access to Donesafe.

12.2 Users may prepare for unscheduled unavailability of Donesafe by:

  • Keeping their Donesafe mobile app up to date, which will store local copies of the data; and
  • Printing hard copies of reports.


13.1 Trademarks.  The Company has moral & registered rights in its trade marks and the User shall not copy, alter, use or otherwise deal in the marks without the prior written consent of the Company.

13.2 Proprietary Information.  The Company may use software and other proprietary systems and Intellectual Property for which the Company has appropriate authority to use, and the User agrees that such is protected by copyright, trademarks, patents, proprietary rights and other laws, both domestically and internationally.  The User warrants that it shall not infringe on any third-party rights through the use of Donesafe.

13.3 The Donesafe Application.  The User agrees and accepts that Donesafe is the Intellectual Property of the Company and the User further warrants that by using Donesafe the User will not:

  1. Copy Donesafe or the services that it provides for the User’s own commercial purposes; and
  2. Directly or indirectly copy, recreate, decompile, reverse engineer or otherwise obtain, modify or use any source or object code, architecture, algorithms contained in Donesafe or any documentation associated with it.

13.4 Content.  All content (with the exception of User Content) remains the Intellectual Property of the Company, including (without limitation) any source code, analytics, insights, ideas, Exercises, enhancements, feature requests, suggestions or other information provided by the User or any other party with respect to Donesafe.

13.5 Code Base: If The Company ceases trading and can no longer meet its obligations under this contract then the Organisation will be provided access to a third party code repository containing an up to date version of the Donesafe application.


14.1 The information and classes of information set out in the Important Terms are Confidential Information for the purposes of this Agreement. In default, information relating to the business operations, personal information and other information that should be confidential is Confidential Information

14.2 Each party acknowledges and agrees that:

  • The Confidential Information is secret, confidential and valuable to the disclosing party (Discloser);
  • It owes an obligation of confidence to the Discloser concerning the Confidential Information;
  • It must not disclose the Confidential Information to a third party except as permitted in this Agreement;
  • All Intellectual Property rights remain vested in the Discloser but disclosure of Confidential Information does not in any way transfer or assign any rights or interests in the Intellectual Property to the receiving party; and
  • Any breach or threatened breach by the receiving party of an obligation under this Agreement may cause the Discloser immediate and irreparable harm for which damages alone may not be an adequate remedy.  Consequently the Discloser has the right, in addition to other remedies available at law or in equity, to seek injunctive relief against the receiving party (and its agents, assigns, employees, officers and directors, personally) or to compel specific performance of this clause.

14.3 A party must notify the Discloser in writing, giving full details known to it immediately, when it becomes aware of:

  • Any actual, suspected, likely or threatened breach by it of clause 14.1;
  • Any actual, suspected, likely or threatened breach by any person of any obligation in relation to the Confidential Information; or
  • Any actual, suspected, likely or threatened theft, loss, damage, or unauthorised access, use or disclosure of or to any Confidential Information.

14.4 The receiving party must promptly take all steps that the Discloser may reasonably require and must co-operate with any investigation, litigation or other action of the Discloser or of a related body corporate if there is:

  • Any actual, suspected, likely or threatened breach of a term of this Agreement; or
  • Any theft, loss, damage or unauthorised access, use or disclosure of or to any Confidential Information that is or was in its possession or control.


15.1 The User agrees that it uses Donesafe at its own risk.

15.2 The User acknowledges that Donesafe does not provide occupational health and safety, or compliance advice.

15.3 The User agrees that it has had reasonable opportunity to obtain legal advice on this Agreement.

15.4 The User acknowledges that the Company is not responsible for the conduct or activities of any user and that the Company is not liable for such under any circumstances.

15.5 The User agrees to indemnify the Company for any loss, damage, cost or expense that the Company may suffer or incur as a result of or in connection with the User’s use of or conduct in connection with Donesafe, including any breach by the User of these Terms.

15.6 In no circumstances will the Company be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from the User’s access to, or use of, or inability to use Donesafe or any content, whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not the Company knew or should have known of the possibility of such damage, to business interruption of any type, whether in tort, contract or otherwise.

15.7 Certain rights and remedies may be available under the Competition and Consumer Act 2010 (Cth) or similar legislation of other States or Territories and may not be permitted to be excluded, restricted or modified.  Apart from those that cannot be excluded, the Company and the Company’s related entities exclude all conditions and warranties that may be implied by law.  To the extent permitted by law, the Company’s liability for breach of any implied warranty or condition that cannot be excluded is restricted, at the Company’s option to:

  • The re-supply of services or payment of the cost of re-supply of services; or
  • The replacement or repair of goods or payment of the cost of replacement or repair.


16.1 Where a party is in breach of this Agreement, the other party may issue a written notice (Breach Notice) requiring the party in breach that must set out:

  • The nature of the breach;
  • The provisions of the Agreement that are alleged to have been breached;
  • A reasonable timeframe to remedy the breach in no less than 10 Business Days; and
  • The action required to remedy the breach.

16.2 Where a party issues a compliant Breach Notice in accordance with clause 16.1, the receiving party shall be required to respond and/or remedy the breach as so set out in the Breach Notice.  Failure to respond in writing setting out:

  • The steps taken to remedy the breach; or
  • Why the party believes it is not in breach as put forward in the Breach Notice,
  • Shall not in itself confirm the alleged breach but shall be in itself a breach of this Agreement.

16.3 Failure to remedy a breach set out in a Breach Notice shall be a material breach of this Agreement (Material Breach).


17.1 Breach.  Where a party is in Material Breach of this Agreement, the other party may terminate this Agreement by giving written notice of termination, which shall become effective 5 Business Days after the date of the notice.

17.2 Insolvency.  Either party may terminate this Agreement immediately by notice, if either party:

  • Stops or suspends or threatens to stop or suspend payment of all or a class of its debts;
  • Is insolvent within the meaning of section 95A of the Corporations Act;
  • Fails to comply with a statutory demand (within the meaning of section 459F(1) of the Corporations Act) unless:
    i. The debt to which the statutory demand relates is discharged within 15 Business Days of the date of the failure; or
    ii. The party demonstrates to the satisfaction of the other party (acting reasonably) that it is able to pay all its debts as and when they become due and payable;
  • Has an administrator appointed in respect of it;
  • Has a controller within the meaning of section 9 of the Corporations Act or similar officer appointed to the whole or a substantial part of its assets or undertaking and that controller or similar officer is not removed within 15 Business Days of the appointment;
  • Has an order made or a resolution passed for its winding up or dissolution or it enters into an arrangement, compromise or composition with or assignment for the benefit of its creditors or a class of them;
  • Has any security enforced over, or a distress, execution or other similar process levied or served against, the whole or a substantial part of its assets or undertaking; or
  • Is subject to any event, which, under the law of any relevant jurisdiction, has an analogous or equivalent effect to any of the events listed above.

17.3 Expiry or termination of this Agreement is without prejudice to and does not affect the accrued rights or remedies of any of the parties arising in any way out of this Agreement up to the date of expiry or termination.

17.4 The rights and obligations under the relevant provisions of clauses 6, 7, 8, 9, 10, 13, 14, 15, 16, 17, 18, 19, 20 and 20.6 survive termination of this Agreement.


18.1 All disputes shall be handled in accordance with the Company’s dispute resolution policy.

18.2 Where the Company does not have a relevant dispute resolution policy for a type of dispute, the following process shall apply:

  • Negotiation.  If there is a dispute between the parties relating to or arising out of this Agreement, then within 5 Business Days of a party notifying the other party of a dispute, senior representatives from each party must meet (or discuss directly via the telephone or internet) and use all reasonable endeavours acting in good faith to resolve the dispute by joint discussions;
  • Mediation.  If the dispute between the parties relating to or arising out of this Agreement is not resolved within five Business Days of notification of the dispute under Clause 18.1, the parties must agree to submit the dispute to mediation, administered by lawyers engaged in alternative dispute resolution;
  • Arbitration.  If the dispute between the parties relating to or arising out of this Agreement is not settled by mediation under Clause (b), either party may by written notice to the other refer the dispute to arbitration administered by the Institute of Arbitrators Australia.  The arbitrator will be agreed between the parties from a panel suggested by the President of the Institute of Arbitrators Australia or failing Agreement, an arbitrator will be appointed by the President of the Institute of Arbitrators Australia; and
  • Court proceedings.  A party may not commence court proceedings in relation to a dispute relating to or arising out of this Agreement until it has exhausted the procedures in this clause (d) unless the party seeks appropriate injunctive or other interlocutory relief to preserve property or rights or to avoid losses that are not compensable in damages.


19.1 If a party is prevented in whole or in part from carrying out its obligations under this Agreement as a result of Force Majeure, it will promptly notify the other party accordingly.  The notice must:

  • Specify the obligations and the extent to which it cannot perform those obligations;
  • Fully describe the event of Force Majeure;
  • Estimate the time during which the Force Majeure will continue; and
  • Specify the measures proposed to be adopted to remedy or abate the Force Majeure.

19.2 Following a notice of Force Majeure in accordance with clause 19.1 and while the Force Majeure continues, the obligations which cannot be performed because of the Force Majeure will be suspended, other than obligations to pay money that is due and payable.

19.3 The party that is prevented from carrying out its obligations under this Agreement as a result of Force Majeure must remedy the Force Majeure to the extent reasonably practicable and resume performance of its obligations as soon as reasonably possible.

19.4 The party that is prevented from carrying out its obligations under this Agreement as a result of Force Majeure must take all action reasonably practicable to mitigate any loss suffered by the other party as a result of the party’s failure to carry out its obligations under this Agreement.

19.5 The term of this Agreement will not be extended by the period of Force Majeure.


20.1 The words in this clause that are defined in the Electronic Transactions Act 1999 (Cth) have the same meaning.

20.2 The User can direct notices, enquiries, complaints and so forth to the Company as set out in this Agreement.  The Company will notify the User of a change of details from time-to-time.

20.3 The Company will send the User notices and other correspondence to the details that the User submits to the Company, or that the User notifies the Company of from time-to-time. It is the User’s responsibility to update its contact details as they change.

20.4 A consent, notice or communication under this Agreement is effective if it is sent as an electronic communication unless required to be physically delivered under law.

20.5 Notices must be sent to the parties’ most recent known contact details.

20.6 The User may not assign or otherwise create an interest in this Agreement.

20.7 The Company may assign or otherwise create an interest in its rights under this Agreement by giving written notice to the User.


21.1 Special Conditions. The parties may agree to any Special Conditions to this Agreement in writing.

21.2 Prevalence. To the extent that the Important Terms are inconsistent with the General Conditions, the terms of the Important Terms will prevail. To the extent that the Special Conditions are inconsistent with the Important Terms, the Special Conditions will prevail.

21.3 Disclaimer.  Each party acknowledges that it has not relied on any representation, warranty or statement made by any other party, other than as set out in this Agreement.

21.4 Relationship.  The relationship of the parties to this Agreement does not form a joint venture or partnership.

21.5 Waiver.  No clause of this Agreement will be deemed waived and no breach excused unless such waiver or consent is provided in writing.

21.6 Further Assurances.  Each party must do anything necessary (including executing agreements and documents) to give full effect to this Agreement and the transaction facilitated by it.

21.7 Governing Law.  This Agreement is governed by the laws of the state set out in item M of the Important Terms.  Each of the parties hereby submits to the non-exclusive jurisdiction of courts with jurisdiction there.

21.8 Severability.  Any clause of this Agreement, which is invalid or unenforceable, is ineffective to the extent of the invalidity or unenforceability without affecting the remaining clauses of this Agreement.